Key Account Manager LATAM ID-12526

About the position

At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide. As a Key Account Manager, you will be responsible for managing a company's most important customer accounts, building and maintaining strong relationships with key clients, understanding their needs and objectives, and ensuring their satisfaction with the company's products or services.

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Responsibilities

  • Act as the Key Account Manager and primary contact, building strong client relationships and ensuring alignment with their objectives.
  • Drive revenue growth by identifying new opportunities, upselling existing offerings, and leveraging market and competitor insights.
  • Collaborate cross-functionally with technical, business, legal, sales, marketing, product, operations, and support teams to ensure seamless service delivery.
  • Monitor and improve client satisfaction, addressing concerns proactively and refining products or services based on feedback.
  • Oversee the successful implementation and ongoing growth of accounts, using data analytics to inform strategic decisions and achieve performance targets.

Requirements

  • Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
  • Fluent English and Spanish.
  • 2+ years of proven experience as a Key Account Manager, Client Relationship Manager with international customers in the payments industry.
  • Strong understanding of payment technologies, financial services, and industry regulations.
  • Excellent communication, negotiation, and presentation skills.
  • Strategic thinking and problem-solving abilities.
  • Ability to work collaboratively in a dynamic startup environment.
  • Results-driven and goal-oriented.

Benefits

  • Remote work - You can work from everywhere!
  • Home Office Allowance - We offer a one-time allowance to help you create your ideal home office.
  • Stock options
  • Health Plan wherever you are
  • Flexible Days off
  • Language, Professional, and Personal growth courses
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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