Onboarding Specialist (100% Remote) ID-12485
About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
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$35/hr, Remote, No Degree, Part-Time, Weekend Remote Live Chat, $35/hr, College Student, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, $45/hr, Remote, No Experience, Night Job Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, College Student Friendly Data Entry, Remote, $42/hr, Evening Job, No Degree Evening Virtual Assistant, Remote, $45/hr, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, $50/hr, Remote, Evening Job, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Customer Support, $40/hr, No Experience, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Data Entry, $45/hr, Weekend Job, College Student Remote Customer Support, $40/hr, No Experience, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Remote Customer Support, $42/hr, Weekend, No Experience Remote Phone Support, $40/hr, Night Job, College Student Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Phone Job, $40/hr, Part-Time, No Degree Required Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Live Chat, $45/hr, College Student, No Experience Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Phone Job, $35/hr, College Student, Night Shift Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Customer Support, $42/hr, Weekend Job, Remote, No Degree Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Evening Virtual Assistant, Remote, $45/hr, No Experience Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Moderator, $42/hr, College Student, Weekend Job Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Live Chat Support, $50/hr, Remote, No Experience Required Remote Live Chat, $35/hr, College Student, No Experience Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, $40/hr, Part-Time, Remote, Weekend Job Live Chat Support, $35/hr, Remote, No Experience Required Data Entry, $50/hr, Night Shift, No Degree, Remote Job Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $50/hr, Night Job, No Degree, Remote Remote Moderator, $40/hr, College Student, Weekend Job Remote Phone Job, $40/hr, Part-Time, College Student FriendlyAbout the team
Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.
Your role
As an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area, and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives with buying into our advanced AI-powered products.
Your combined problem solving skills, relationship-building skills, and communication skills will be crucial in hearing our customer pain points and understand where our product can meet them.
What you'll do
- Facilitate onboarding deployment for new customers and products purchased.
- Host end-user and admin training sessions for customers to get them educated on Dialpad products and assist with change management.
- Provide detailed walkthrough and train new customers with implementation and portal setup.
- Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others and resolving customer issues though discovery and replication.
- Drive customers to implement best practices.
- Clearly communicate product configuration set up requirements and expectations with customers.
- Act as the customers escalation point for any onboarding related issues.
- Work on ad-hoc tasks as necessary.
Skills you'll bring
- At least 2-3 years of working experience in Customer Onboarding, Software Implementation and Account Management.
- At least 1 year experience configuring, updating and supporting VOIP solutions.
- Preferable with experience in chat, handling multiple windows.
- Excellent English communication skills.
- Strong customer service orientation.
- Ability to work independently with minimal management guidelines.
- Organized, detail oriented and self-motivated.
- Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions
- Experience with telecommunication or SaaS providers required
- Excellent internet connectivity required.
Who you are
You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team.
Dialpad benefits and perks
Benefits and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional Development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
