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Customer Service Agent (FT & PT) ID-12440

General Summary: Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Virtual Assistant, Remote, $42/hr, Weekend, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Data Entry, No Degree, $45/hr, Part-Time, Remote Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Night Shift, College Student Friendly Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, No Experience, $35/hr, Remote, College Student Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Phone Job, $45/hr, Part-Time, No Degree Required Weekend Customer Support, $40/hr, Remote, College Student Remote Customer Support, $35/hr, Night Shift, No Degree Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $42/hr, Remote, Part-Time, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Live Chat Support, $40/hr, Weekend, Remote, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Customer Support, $45/hr, No Experience, Part-Time Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, $40/hr, Weekend, Remote, College Student Customer Support, $40/hr, Remote, Evening, No Experience Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Part-Time, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Live Chat Support, $40/hr, Weekend, Remote, College Student Evening Virtual Assistant, Remote, $45/hr, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, Part-Time, College Student Friendly Weekend Customer Support, $40/hr, Remote, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Live Chat, $50/hr, College Student, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Data Entry, $45/hr, Weekend Job, College Student Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $50/hr, Remote, Night Shift, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, $40/hr, Weekend, College Student, Remote Live Chat Support, $35/hr, Remote, No Experience Required Remote Phone Job, $45/hr, No Degree, College Student Friendly Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $35/hr, College Student, Night Shift Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Phone Support, $45/hr, Evening, No Experience Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, No Experience, $42/hr, Remote, Weekend Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Customer Support, $40/hr, No Degree, Evening Job Live Chat Support, $50/hr, Remote, No Experience Required Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, No Experience, $35/hr, Remote, College Student Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, $45/hr, No Experience, Remote, Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Weekend Customer Support, $42/hr, Remote, College Student Remote Moderator, $40/hr, Weekend, No Experience Required Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Moderator, $40/hr, Weekend, No Experience Required Principle Duties and Responsibilities: • Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.• Assist Customer Advisors/Service Consultants with customers when needed.• Answer basic service department questions, schedule service appointments, route customers’ calls.• Provide written messages to the responsible party in a timely manner.• Complete reminder calls for customers scheduled for an appointment• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments• Contact customers with Repair Requests to schedule appointments• File repair orders and all supporting documentation daily.• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.• Ensure the loaner log and dealer tags are always in compliance with audit requirements.Job Specifications:• Accountable to Associate 1 Competency Model• Demonstrate exceptional interpersonal, communication, and customer service skills.• Demonstrate exceptional telephone etiquette and active listening skills.• Execute Retail Service Standardized Work• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.• Maintain or exceed the CarMax guidelines for customer satisfaction.• Read, interpret and transcribe data in order to maintain proper records.• Intermediate computer skills including spreadsheet knowledge.Customer Operator Job Description• Successfully work with associates in other departments within the store.• Perform multiple duties in a high-energy, fast-paced working environment.• Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.• Stay current in CarMax provided training in all areas of the Service process.• Possess intermediate computer skillsWorking Conditions:• Primarily indoor environment; may include working at times in noisy conditions.• May require sitting or standing for extended periods of time.• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.• Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.About CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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