EverPro - Customer Onboarding Associate ID-12358
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
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$42/hr, Remote, Weekend, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, No Experience, $35/hr, Remote, College Student Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Phone Job, $45/hr, Part-Time, No Degree Required Weekend Customer Support, $40/hr, Remote, College Student Remote Customer Support, $35/hr, Night Shift, No Degree Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $42/hr, Remote, Part-Time, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Live Chat Support, $40/hr, Weekend, Remote, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Customer Support, $45/hr, No Experience, Part-Time Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, $40/hr, Weekend, Remote, College Student Customer Support, $40/hr, Remote, Evening, No Experience Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Part-Time, College Student Friendly Data Entry, No Degree, $40/hr, Part-Time, Remote Job Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Live Chat Support, $40/hr, Weekend, Remote, College Student Evening Virtual Assistant, Remote, $45/hr, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $40/hr, Part-Time, College Student Friendly Weekend Customer Support, $40/hr, Remote, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Live Chat, $50/hr, College Student, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Data Entry, $45/hr, Weekend Job, College Student Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $50/hr, Remote, Night Shift, No Degree Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, $40/hr, Weekend, College Student, Remote Live Chat Support, $35/hr, Remote, No Experience Required Remote Phone Job, $45/hr, No Degree, College Student Friendly Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $35/hr, College Student, Night Shift Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Phone Support, $45/hr, Evening, No Experience Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, No Experience, $42/hr, Remote, Weekend Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Customer Support, $40/hr, No Degree, Evening Job Live Chat Support, $50/hr, Remote, No Experience Required Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, No Experience, $35/hr, Remote, College Student Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, $45/hr, No Experience, Remote, Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Weekend Customer Support, $42/hr, Remote, College Student Remote Moderator, $40/hr, Weekend, No Experience Required Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Moderator, $40/hr, Weekend, No Experience Required
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.
The EverPro Payment Operations team is looking for a Customer Onboarding Associate to support the enrollment and onboarding process for all new customers. EverCommerce Payment Solutions and our industry-leading payment gateway, PaySimple, is the leading provider of payment management solutions for over 20,000 SMBs. Our APIs and SaaS products provide payment acceptance, billing automation, client management, ecommerce, mobile, and point-of-sale solutions tailored to the needs of service-based businesses.
In this role, you will be working with small business owners who need a merchant account to collect online payments through our integrated SaaS solutions across a variety of industries. The Customer Onboarding Associate will be responsible for application fulfillment, which includes ensuring all new customers provide the required documentation to be approved for a merchant account. You will work closely with our Sales, Customer Success, and Customer Care teams, along with our payment processors, to ensure a smooth and efficient onboarding experience for all new customers.
Responsibilities:
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Manage and prioritize a pipeline of SMB customer applications for software and payment processing.
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Work as a liaison between our prospective customers and our payment processors via proactive phone and email outreach.
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Communicate cross-functionally with Sales, Customer Success, Customer Care, as well as the prospective merchant and our payment processing partners, to gather, prepare, and submit documentation prior to and throughout the underwriting process.
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Place outbound calls to prospective customers to acquire documents and business information necessary in enabling them for payments.
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Help reduce churn of new merchants via proactive communication and support to create a positive merchant experience.
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Set expectations, consult with prospective merchants, and seek solutions to customer concerns and challenges.
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Ensure customer onboarding questions are answered, and requests are fulfilled in a timely manner.
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Play a key role in accelerating onboarding and application completion to drive total payment volume and revenue growth.
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Passionately support our commitment to create an outstanding experience for all customers.
Skills and Experience needed for success in this role:
• Bachelor’s Degree
• 1-2 years of experience in software support or sales
• Extreme attention to detail with a strong sense of ownership
• Hunter mentality, desire to improve conversion metrics
• Reliable, strong work ethic and ability to follow a process rigorously, methodically, and independently
• Confident, self-motivated problem solver – ability to research solutions and learn independently
• Excellent phone presence and strong professional writing skills are required
• Comfortable working in a fast-paced, high-growth, rapidly changing environment and can handle juggling several tasks at once
• Ability to build rapport and trust with our customers, while navigating challenging customer situations, with a focus on providing an exceptional customer experience.
• Salesforce experience a plus
• Stripe experience a plus
• Underwriting experience in the financial industry a plus
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
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Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
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Robust health and wellness benefits, including an annual wellness stipend
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401k with up to a 4% match and immediate vesting
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Flexible and generous (FTO) time-off
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Employee Stock Purchase Program
Compensation: The total base pay range for this position is $22-24 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
