Cloud Support Engineer II - Linux ID-12462
About the position
As a Cloud Support Engineer at AWS, you will leverage various cloud technologies to assist customers in optimizing their use of AWS services. This role involves providing technical support for AWS Compute Technologies, developing subject matter expertise, and collaborating with internal teams to enhance customer experience. You will engage with customers through multiple channels, troubleshoot complex issues, and contribute to process improvements while continuously learning and mentoring new team members.
Customer Support, $50/hr, Night Job, Remote, No Experience Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, $40/hr, Evening, Remote, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, No Experience, $42/hr, Remote, Weekend Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Customer Support, $40/hr, No Degree, Evening Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Phone Support, $35/hr, Weekend, Remote, No Experience Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Support, $40/hr, Evening, No Experience Required Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Phone Support, $40/hr, Evening, No Experience Required Customer Support, $35/hr, Night Job, Remote, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Virtual Assistant, $35/hr, Evening, Remote, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $42/hr, Remote, No Experience, Evening Phone Support, Remote, $35/hr, No Experience, Night Shift Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Virtual Assistant, $40/hr, No Experience, Remote, Night Job Phone Support, Remote, $35/hr, No Experience, Part-Time Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Customer Support, $40/hr, Weekend, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Virtual Assistant, Remote, $40/hr, Weekend, No Experience Virtual Assistant, Remote, $40/hr, Evening, No Experience Virtual Assistant, $42/hr, Evening, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Phone Support, Remote, $35/hr, No Experience, Part-Time Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Customer Support, $50/hr, Night Shift, No Degree Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, Remote, $40/hr, Evening, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, Remote, $45/hr, Evening, No Experience Phone Support, $45/hr, Remote, No Experience, Evening Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Weekend Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Customer Support, $40/hr, Weekend, No Experience Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Data Entry, $45/hr, Remote, Evening, No Experience Required Phone Job, $40/hr, Remote, Night Shift, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Live Chat Support, $50/hr, Remote, No Experience Required Remote Customer Support, $40/hr, Weekend, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Customer Support, $50/hr, Night Job, Remote, No Experience Customer Support, $40/hr, Weekend Job, Remote, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Support, $50/hr, Weekend, Remote, No Experience Remote Live Chat, $40/hr, College Student, No Experience Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Phone Job, $42/hr, Part-Time, College Student Friendly Customer Support, $42/hr, Remote, Part-Time, No Degree Phone Support, Remote, $35/hr, No Experience, Part-Time Live Chat Support, $40/hr, Weekend, Remote, College Student Remote Customer Support, $40/hr, Night Job, No Experience Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, $40/hr, Remote, Weekend, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Customer Support, $50/hr, Night Job, Remote, No Experience Phone Job, $35/hr, Remote, Part-Time, College StudentResponsibilities
- Solve customer cases through telephone, email, and web/live chat using advanced troubleshooting techniques.
- Drive initiatives to improve support-related processes and enhance customer experience, including creating tutorials and technical articles.
- Provide feedback to internal AWS teams on service improvements based on customer support experience.
- Work on critical, complex customer problems that may involve multiple AWS services.
- Continuously learn new technologies and develop professional competencies.
- Act as an interviewer in hiring processes and mentor new team members.
Requirements
- Minimum of 3+ years of related professional experience and a bachelor's degree in Engineering, Computer Science, Mathematics, or a related field, or equivalent military experience.
- Experience with system administration and troubleshooting operating systems (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN).
- Experience with OS administration, including troubleshooting disk space issues and booting issues.
- Experience with security in Linux, including filesystem permissions.
- Ability to communicate effectively in English (written and spoken) in technical and business settings.
Nice-to-haves
- Understanding of applications such as Apache, NginX, MySQL, and software installation using different package managers.
- Understanding of 3-tier web applications and the stateful/stateless components.
- Understanding of cloud computing concepts and/or experience with cloud platforms (AWS, Azure, Google Cloud).
- Experience scripting or developing in languages such as UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
- Knowledge of security concepts and best practices for securing application architectures from external threats.
Benefits
- Flexible work hours and arrangements to support work-life balance.
- Ongoing mentorship and career advancement resources.
- Employee-led affinity groups promoting a culture of inclusion.
