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Online Chat Support Agent - Work remote worldwide, no experience needed. ID-12470

The House of Mercier is excited to invite applications for the position of Online Chat Support Agent! This is a fantastic opportunity for anyone looking to start their career in customer service from the comfort of their own home, as this role is completely remote and open to candidates worldwide. No prior experience is necessary, making it an ideal entry-level position. In this role, you will assist customers by answering inquiries via live chat, providing solutions, and ensuring a satisfactory experience for every user. Were looking for friendly, proactive individuals who are passionate about helping others and willing to learn!
Responsibilities

  • Engage with customers through live chat, addressing their questions and concerns
  • Provide accurate information and solutions to enhance customer satisfaction
  • Document all customer interactions for quality assurance and process improvement
  • Collaborate with team members to ensure high-quality customer service
  • Spot opportunities to suggest additional products or services that may benefit the customer
  • Maintain professionalism and positivity in all customer communications

Requirements

  • No prior experience is needed; we provide comprehensive training for all new hires
  • Strong written communication skills in English are required
  • Ability to work independently and manage time efficiently in a remote setting
  • Basic computer skills; knowledge of chat software will be an advantage
  • A customer-oriented mindset with a genuine desire to assist others
  • Willingness to adapt to new tools and processes as needed
  • A reliable internet connection and a quiet workspace are essential for this role
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Benefits

  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan
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